How do I return an item?
In order to return an item, please follow these steps:
1. E-mail firstname.lastname@example.org with the following information:
- Order number.
- Date of purchase
- Method of return (refund, credit, exchange). If exchange, please explain the products you would like to receive in exchange.
- The best contact information to reach you by (phone or e-mail).
2. Wait for an e-mail or phone reply to obtain a return merchandise authorization (RMA) number.
3. Send the item back to the address provided with the RMA number. We recommend you use a delivery confirmation service with insurance up to the value of the item.
Please include a copy of your invoice with the package.
4. After we receive your return, we will process the refund, credit or exchange. Please allow up to 14 days for processing after we receive your item.
In most cases, we will issue a refund or credit within 7 days.